FAQ

Common Questions Asked
 

Sizing Information

 
how are the measurements taken?
all garments are laid flat and measured from point to point. ie. Armpit to armpit. Please double for an approximation around the body.
 
are the measurements in cm’s or inch’s?
all measurements are taken in cm’s
 
are these sizes Australian or Other?
yes they are Australian Sizes, please check if item is a slim fit? If you would prefer a loose fit, we suggest you purchase get the next size up.
 
Orders
 
can I get a Bulk discount?
atwholesale2u offer bulk discount on all our garments which are available everyday and have no minimum purchase requirements. So You can save money on all your purchases.
 
is pick up available?
yes, pick up can be arranged, order will need to be paid before 9.30am for pickup after 4pm (depending on size of order and supplier having the stock available). A time will need to be arranged in advance. The postage if paid via paypal will be reimbursed back into your paypal account. 
 
can I cancel my order? 
your statutory rights entitle you to a refund with proof of purchase if any product is defective, unfit for purpose or does not match the description or sample. In addition to your statutory rights, atwholesale2u we offer a 30-day money back guarantee wherever possible. We are happy to refund or exchange as-new products if you are not completely satisfied with a product.
 
i would rather order by phone
yes, this is possible. Please call 0414 832 777
 
Payment Information
 
why do you use paypal for payment?
We use paypal for payment because it is a secure site and your details are kept confidential. No risk involved for either party. You can also process a credit card payment without having a paypal account. Atwholesale2u pay for this service and security for all our customers
 
Do you offer any other credit card payments?
The ability to pay via credit card on a secure gateway will be available shortly. Customers will be able to process Visa or Mastercard payment at time of checkout.
 
What currency are orders quoted in?
All prices are quoted in Australian Dollars.
 
Do you offer Afterpay?
Yes, this offers you an opportunity to process and complete an order now and process payment via afterpay.
 
Do you offer refunds with Afterpay?
Yes, however a re-stocking fee of $16.50 inc gst (charged by our supplier) & postage paid will be sub-tracked for the sale amount. Atwholesale2u will absorb the 6% fee paid to afterpay. 
 
Do you offer exchange via afterpay?
Yes, feel free to send back at your expense (please include a pre paid postage bag) and instructions to ease the process. We will invoice for postage if prepaid bag is not included before dispatching said order..